Privacy Policy - Glowlux

Introduction

Welcome to Glowlux, an online store offering chandeliers, ceiling lights, pendant lights, and LED wall lamps.

This Privacy Policy explains how Glowlux collects, uses, processes, retains, and discloses personal information when you visit our website, create an account, place an order, or contact our customer support team.

We use personal information to operate our online store, process purchases, arrange delivery, handle returns, respond to inquiries, and support website security.

We handle personal information in accordance with applicable privacy and consumer protection requirements.

Where consent is required by applicable law for a particular activity, we seek that consent before carrying out the activity.

Interpretation and Definitions

Interpretation

The following terms have the meanings described below. These definitions apply whether the terms are used in singular or plural form.

Definitions

Account: A customer account used to access available account features and order information.
Affiliate: An entity that controls, is controlled by, or is under common control with another entity.
Company: Glowlux, located at 1101 Peninsula Dr #211, Erie, PA 16505, United States.
Cookies: Small data files that websites may store on a visitor’s device to support functionality, remember preferences, or measure website activity.
Country / State: Pennsylvania, United States.
Device: A computer, smartphone, tablet, or other device used to access our website.
Personal Data: Information that identifies or can reasonably be linked to an individual.
Service: The Glowlux online store available at glowluxinteriors.shop .
Service Provider: A third party that provides services supporting our website or business operations, such as payment processing, hosting, shipping, or analytics.
Usage Data: Information generated by interactions with our website, such as page visits and technical logs.
You: The person accessing or using our website and Services.

Collecting and Using Your Personal Information

Personal Information We Collect

Depending on how you interact with Glowlux, we may collect the following information:

Contact Information: First name, last name, email address, and phone number.
Billing and Shipping Details: Street address, city, state, ZIP or postal code, and related delivery information.
Order Information: Products purchased, order numbers, purchase history, shipping details, and return or refund records.
Account Information: Account identifiers, authentication information, account preferences, and saved settings where account features are available.
Payment Information: Payment status, transaction references, and relevant billing information needed for order processing. Additional payment details may be collected directly by authorized payment providers.
Communications: Messages and information you provide when contacting customer support, asking product questions, or requesting returns.

Usage and Device Information

When you access our website, certain technical information may be collected automatically.

This may include your IP address, browser type and version, operating system, device information, pages visited, date and time of visits, referring pages, and diagnostic or security logs.

Sources of Personal Information

Personal information may be collected from the following sources:

Directly from You: When you place an order, create an account, fill out a form, or communicate with us.
Automatically: Through website logs, cookies, and other applicable website technologies.
Service Providers: From payment processors, delivery partners, fraud prevention services, and website support providers when necessary for our operations.

Tracking Technologies and Cookies

Our website may use cookies and similar technologies to support shopping-cart functions, website security, customer sessions, and site performance.

Depending on the services enabled on our website, these technologies may include the following categories:

Cookie Choices: You can manage certain cookies through your browser settings. Where additional consent or opt-out controls are required by applicable law, those controls must also be provided through the website. Disabling essential cookies may affect shopping-cart or checkout functionality.

How We Use Your Personal Information

Glowlux may use personal information for the following purposes:

Order Processing: To verify purchases, process transactions, prepare orders, and arrange delivery.
Account Management: To provide available customer account features and purchase history.
Shipping and Delivery: To coordinate delivery of chandeliers, pendant lights, ceiling fixtures, and LED lamps.
Customer Communications: To send order confirmations, shipping updates, service notices, and responses to inquiries.
Returns and Refunds: To review return requests, arrange exchanges or replacements, and process eligible refunds.
Marketing Communications: To send promotional messages where permitted by law. Customers may opt out of marketing communications.
Website Analytics: To understand website performance and improve shopping experiences where applicable.
Security and Fraud Prevention: To identify potentially fraudulent transactions, prevent misuse, and help protect website operations.
Legal Compliance: To meet applicable legal obligations, respond to lawful requests, and maintain required records.
Business Transactions: To support a lawful merger, acquisition, restructuring, or sale of business assets where applicable.

Disclosure to Third Parties

Glowlux may share personal information with third parties where reasonably necessary to operate our business, provide customer services, and fulfill orders.

Categories of recipients may include:

Payment Processors: To process payments, refunds, and transaction verification.
Shipping and Logistics Providers: To arrange delivery, shipment tracking, replacements, and approved returns.
Hosting and IT Providers: To support website infrastructure, technical operations, and security.
Customer Support Providers: To manage inquiries and customer service communications.
Analytics and Marketing Providers: Where used, to measure traffic, website performance, and advertising activity.
Legal and Regulatory Authorities: When disclosure is required by applicable law or valid legal process.
Business Transfers: Where permitted by law, information may be transferred as part of a merger, acquisition, or sale of assets.

Certain disclosures to advertising or analytics providers may qualify as regulated data sharing or selling under applicable state privacy laws, even when no money is exchanged.

Where such laws apply, Glowlux will need to provide the disclosures and privacy choices required by those laws.

Retention of Your Personal Data

We retain personal information for as long as reasonably necessary to provide our Services, fulfill orders, maintain required business records, and meet applicable legal obligations.

Retention periods may differ depending on the category of information, the purpose for which it was collected, and the requirements of applicable law.

Order and Transaction Records: May be retained as necessary for accounting, taxation, fraud prevention, and dispute resolution.
Customer Account Information: May be retained while the account remains active and for an appropriate period afterward where necessary.
Customer Support Records: May be retained to manage inquiries, returns, complaints, and related obligations.
Website Logs and Analytics: Retention depends on operational requirements and the settings of applicable service providers.

When information is no longer needed, we take appropriate steps to delete, de-identify, or otherwise securely dispose of it, subject to applicable legal requirements.

Transfer & Security of Your Personal Data

Customer information may be processed by Glowlux and authorized service providers in locations where they operate or maintain technical infrastructure.

We use reasonable technical and administrative measures designed to protect personal information against unauthorized access, loss, misuse, or disclosure.

Our website uses HTTPS connections with Transport Layer Security (TLS) to help protect information transmitted between your browser and our website.

Payment transactions are handled through the payment services made available during checkout.

We do not request that customers send complete payment card numbers, card security codes, or banking passwords through ordinary email.

Despite reasonable security precautions, no online transmission or electronic storage system can be guaranteed to be completely secure.

Your Privacy Rights and Choices

Depending on your location and applicable privacy laws, you may have certain rights concerning your personal information.

Access: Request information about personal data we maintain about you.
Correction: Request correction of inaccurate personal information.
Deletion: Request deletion of eligible personal information, subject to lawful retention exceptions.
Marketing Preferences: Opt out of promotional emails using the unsubscribe instructions included in those messages.
Applicable Processing Opt-Outs: Where required by applicable law, request an opt-out of certain personal information uses, such as regulated targeted advertising or data sharing.
Other Applicable Rights: Additional rights, including appeal mechanisms or rights relating to sensitive data, may apply in some jurisdictions.

Privacy Requests: To submit a privacy-related request, please contact info@glowluxinteriors.shop . We may need to verify your identity before completing certain requests. We handle requests in accordance with applicable law.

Certain information may need to be retained for lawful purposes, including completing transactions, maintaining records, preventing fraud, or complying with legal obligations.

Children’s Privacy

Glowlux is intended for adult customers aged 18 or older.

Our website is not directed toward children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to Glowlux, please contact info@glowluxinteriors.shop .

We will review the request and take appropriate action, including deletion where required by law.

External Links

Our website may contain links to external websites, including payment providers, delivery carriers, or social media platforms.

Third-party websites maintain their own privacy practices and policies.

We encourage customers to review the privacy policies of external services before submitting personal information to them.

Changes to This Privacy Policy

Glowlux may update this Privacy Policy from time to time to reflect changes in our operations, website services, or applicable legal requirements.

Updates will be published on this page.

Where required by applicable law, we will provide additional notice or obtain consent before implementing material changes to our information processing practices.