Payment Policy

At Glowlux, we aim to provide a convenient and secure checkout experience for customers purchasing chandeliers, ceiling lights, pendant lights, and LED wall lamps.

This Payment Policy explains how payments are handled, the availability of payment options, billing requirements, order confirmation, and payment-related inquiries.

Customers can review their order total and applicable charges before submitting their purchase.

Payment Methods

Available payment options are displayed during checkout. Supported methods may vary depending on your device, location, and the payment services enabled for your transaction.

Payment methods that may be offered through supported checkout services include:

Payment is generally required in full when placing an order. Glowlux does not independently offer partial down payments or installment arrangements. Any financing feature offered by a third-party payment provider, if available, is subject to that provider’s terms.

Payment Security & Data Protection

Protecting customer information is important to Glowlux. Payments are handled through the payment services available during the checkout process.

Our website uses HTTPS connections with Transport Layer Security (TLS) to help protect information transmitted between your browser and the website.

Payment providers are responsible for processing payment information according to their applicable security and compliance requirements.

Glowlux does not ask customers to send complete card numbers, card security codes, or online banking passwords through ordinary email messages.

Customers should enter payment information only through the checkout experience provided on our website or by an authorized payment provider.

No online payment or information transmission system can be guaranteed to be completely free from security risks.

Order Confirmation

After an order is successfully placed, an order confirmation will be sent to the email address provided during checkout.

This confirmation generally includes your order number, purchased items, billing summary, and delivery information.

If you do not receive a confirmation email, please check your spam or junk folder.

If the confirmation is still missing, contact our support team at info@glowluxinteriors.shop with the name and email address used during checkout.

An order confirmation does not necessarily mean that your order has already been packaged or shipped.

Billing Information Accuracy

Customers are responsible for providing accurate billing and contact information when placing an order.

Your billing information may be checked by the payment processor or card issuer as part of payment authorization and fraud prevention.

Transactions may be declined or require additional verification if information is incorrect or inconsistent.

If you experience an unsuccessful payment, please review your details or contact our customer support team.

Pricing, Currency & Sales Tax

Product prices and transaction totals are displayed during checkout.

Prices on Glowlux are presented in U.S. dollars (USD).

Where required by applicable law, sales tax will be calculated based on relevant transaction details, which may include the delivery destination and applicable state or local tax rules.

Any applicable sales tax and additional charges will be displayed in the order total before the customer completes payment.

For eligible orders within our stated delivery area, Glowlux offers free standard shipping with no minimum purchase requirement.

Our standard shipping coverage is the contiguous United States (48 adjoining states and Washington, D.C.), as described in our Shipping & Delivery Policy.

Fraud Prevention & Verification

Glowlux may review orders to help prevent fraudulent or unauthorized transactions.

An order may be temporarily held, declined, or canceled when payment verification fails or there are reasonable concerns about unauthorized activity.

If an order is canceled after payment has been captured, the corresponding payment will be refunded to the original payment method.

If a payment authorization has not been captured, it may instead be voided or released in accordance with the payment provider’s process.

The time required for a release or refund to appear in your account may depend on your bank or payment provider.

Refunds & Returns

Glowlux accepts eligible returns and exchanges within 30 days of delivery, including qualifying returns of defective and non-defective lighting fixtures.

For approved returns, refunds are processed to the original payment method within 7 business days after the returned item is received and inspected.

Our restocking fee is $0.00.

For standard customer-requested returns of non-defective products, the customer is responsible for return shipping costs.

If an item arrives defective, damaged, or incorrect, please notify us as soon as possible, within 30 days of delivery. Approved claims are handled according to our Refund & Returns Policy.

Any additional time required for funds to appear in your account depends on the bank or payment provider.