Shipping & Delivery Policy

Important Shipping & Processing Information

• Order Cut-Off Time: Orders placed before 5:00 PM Eastern Time (ET) on a business day are eligible to begin processing that day. Orders placed after the cut-off are normally processed beginning the next business day.
• Handling Time: Most lighting fixtures require 1–2 business days (Monday through Saturday) for order verification, preparation, packaging, and dispatch.
• Transit Time: After dispatch, standard courier transit typically takes 3–5 business days (Monday through Saturday), depending on the delivery destination and carrier operations.
• Total Delivery Window: Estimated delivery time is 4–7 business days (Monday through Saturday), combining handling and transit.
• Shipping Cost: Glowlux provides free standard shipping on all eligible orders within our stated delivery area. No minimum purchase amount is required.
• Delivery Coverage: We currently offer standard shipping within the contiguous United States, covering the 48 adjoining states and Washington, D.C.

Business days for our published processing estimates are Monday through Saturday, excluding applicable holidays. Carrier operating schedules may vary.

High order volumes, public holidays, supplier delays, or special-order products may occasionally affect the stated delivery estimates. Any known material delays will be communicated to customers when possible.

Order Confirmation & Tracking

After an order is successfully placed, an order confirmation will be sent to the email address provided during checkout.

The confirmation summarizes your order information. It does not necessarily mean that the order has already been packaged or dispatched.

Once your order has been dispatched and tracking information becomes available, we will provide the shipment details by email.

You may use the tracking information supplied by the shipping carrier to monitor delivery progress.

If you need help locating your tracking information, contact us at info@glowluxinteriors.shop with your order number.

Delivery Expectations & Delays

Our standard estimated delivery window is 4–7 business days, including handling and transit.

Delivery estimates may be affected by severe weather, national holidays, carrier disruptions, unexpected transportation issues, or other circumstances outside our reasonable control.

If your order has not arrived by its estimated delivery date, please check your tracking details and contact our support team for assistance.

We will review the available shipment information and assist with appropriate follow-up where necessary.

For assistance, email info@glowluxinteriors.shop .

Order Cancellations

If you need to change or cancel an order, please contact us as soon as possible at info@glowluxinteriors.shop .

Cancellation requests can be approved only before packaging, fulfillment, or dispatch has begun.

Once an order has entered packaging or fulfillment, cancellation may no longer be possible.

If your order has already been shipped, you may request an eligible return after delivery within 30 days, in accordance with our Refund & Returns Policy.

Standard return shipping charges may apply to customer-requested returns of non-defective products.

Reporting Damaged, Defective or Incorrect Fixtures

Glowlux takes care when packaging chandeliers, glass pendant lights, ceiling fixtures, and LED wall lamps.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, within 30 days of delivery.

Email info@glowluxinteriors.shop and include:

• Your order number.
• A description of the issue.
• Clear photographs of the product and shipping packaging, where available.

Our customer support team will review the issue and arrange an appropriate resolution under our Refund & Returns Policy.

Depending on the circumstances, this may include replacement parts, a replacement fixture, or an approved refund.

For approved claims involving products that arrived defective, damaged, or incorrect, applicable return or replacement shipping costs will be covered by Glowlux.

Returns After Delivery

Glowlux accepts eligible returns and exchanges within 30 days of delivery, including returns of defective and non-defective lighting fixtures.

Standard returns must meet the product condition requirements described in our Refund & Returns Policy.

For non-defective products, return shipping costs are the customer’s responsibility.

Our restocking fee is $0.00.

Approved refunds are processed to the original payment method within 7 business days after the returned item has been received and inspected.

Please contact our support team before returning an item to receive the approved return address and packing instructions.