Refund & Returns Policy

Accepted Returns

At Glowlux, we want you to be satisfied with your purchase. We accept returns for both defective and non-defective lighting fixtures within 30 days of delivery.

To initiate a return, please contact our customer support team at info@glowluxinteriors.shop with your order number and reason for the return.

All returns require prior authorization. Please do not send any items back without receiving return instructions from our support team.

Exchanges

We accept exchanges for eligible lighting fixtures within 30 days of delivery.

If you would prefer a different chandelier, ceiling light, pendant, or wall lamp, please email us with your order number and details of the preferred product.

Standard exchanges require the original item to be unused, uninstalled, and returned in its original packaging with all accessories included.

For exchanges requested due to personal preference or an incorrect item selection, the customer is responsible for return shipping. Any additional shipping charges or price differences for the replacement item will be explained before the exchange is approved.

For defective, damaged, or incorrect products supplied by Glowlux, applicable replacement shipping costs will be covered by us.

Product Condition

For standard returns and exchanges, products must be in new condition. This means:

• Unused and uninstalled.
• In the original protective packaging.
• All hardware, cables, manuals, accessories, and components included.
• Free from damage caused by customer handling or installation.

Products that arrive defective, damaged during transit, or incorrect are not subject to the standard unused-condition requirement.

Please contact us as soon as possible, within 30 days of delivery, with your order number, a description of the issue, and clear photographs of the item and packaging, where available.

After reviewing the issue, we will arrange an appropriate resolution, which may include replacement parts, a replacement product, or a refund. Eligible replacements are provided at no additional shipping cost to you.

Return Window

Customers have 30 days from the delivery date to request authorization for an eligible return or exchange.

Return requests should be submitted within this period by contacting our support team. We will provide return instructions after reviewing and approving your request.

Return Method

All approved returns must be shipped by mail or an authorized courier service.

Once your return request is approved, our team will provide the designated return address and detailed packing instructions.

Please securely package all glass, crystal, and metal components using the original protective foam and packaging materials whenever available.

We recommend using a trackable shipping service and retaining proof of shipment until your return is completed.

Please note that our business contact address is not automatically the authorized return address. Always follow the return instructions provided by our customer support team.

Return Shipping Costs

For standard returns involving non-defective products, including changes of mind or incorrect selections made by the customer, return shipping costs are the customer’s responsibility.

If an item arrives defective, damaged, or incorrect, Glowlux will cover the applicable return or replacement shipping costs for an approved claim.

Our support team will explain the return shipping arrangements and any applicable customer-paid charges before providing return authorization.

Restocking Fee

Glowlux does not charge a restocking fee.

Restocking Fee: $0.00

Customer-paid return shipping charges, where applicable, are separate from restocking fees.

Refund Processing Time

Once an authorized returned item is received and inspected by our warehouse team, approved refunds will be processed to the original payment method within 7 business days.

Depending on your bank or payment provider, additional time may be required for the refunded amount to appear in your account.

If you have questions about your refund status, please contact us with your order number.