FAQ | Glowlux

Frequently Asked Questions

Quick answers to common questions about our lighting collections, orders, and services.

Products & Specifications

We specialize in four primary collections: Luxury Chandeliers, Modern Ceiling Lights, Pendant Lights, and LED Wall Lamps, crafted for modern interiors and statement living spaces.
Most of our chandeliers, ceiling fixtures, and LED wall lamps support standard dimmer switches. Please check the specific product specification sheet for compatible dimmer types (such as TRIAC or 0–10V systems).
Integrated LED fixtures come with built-in LED modules ready for installation. For fixtures requiring screw-in bulbs (e.g., E12 or E26 bases), bulbs are sold separately unless specified on the listing.
For dining tables, choose a fixture that is roughly one-half to two-thirds the table width, suspended 30 to 36 inches above the tabletop. For rooms, add room length and width in feet together—that sum in inches is a reliable diameter target.

Orders & Shipping

Orders process within 1 to 3 business days. Nationwide delivery generally takes 4 to 7 business days depending on location. Tracking information is emailed as soon as dispatch occurs.
We currently ship across the United States. For commercial, wholesale, or international trade inquiries, please contact our support team directly.
All crystal parts, shades, and frames are securely packed in custom molded high-density foam and reinforced cartons to safeguard against transit damage.

Returns & Warranty

We accept returns on uninstalled, unused items in original packaging within 30 days of delivery. Custom-made items and clearance units may be non-refundable.
Inspect your delivery immediately. If any parts arrive broken, send photos to info@glowluxinteriors.shop within 48 hours. We issue complimentary replacement parts or units right away.
Yes, our lighting products include a 1-year limited warranty covering electrical drivers, LED components, and manufacturer defects under standard indoor usage.

Still have questions?

Our lighting support team is available Monday – Saturday, 9:00 AM – 7:00 PM EST.

Email: info@glowluxinteriors.shop | Phone: +1 (814) 616-0029